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requests < index < help

What is an Access Request?

An Access Request is a request by a user to gain access to a brand or category that you control access for. Without Authorization the brand or category is locked.

Procedure

Choose this option to view and answer Access Requests (i.e to Grant or Deny access to Brands).

  1. Click the Requests button in the main menu or click on the pop-up message "You currently have x number of requests outstanding" on the Start page.

    This displays the Pending Access Requests page and all the current pending requests that have not been processed.


    2. NOTE: From version 5.3 access requests older than 31 days will be markek as expired and automatically removed from the list. Therefore any requests should be answered within 1 calendar month of the request being made. If a users' request has expired the user will have to request again OR the brand manager can simply grant access (i.e. a request is not necessarily required).

  2. Click the checkbox beside the request that you wish to Grant or Deny.


  3. Click the Grant or Deny button.
Deny If you chose Deny, type a reason in the Reason Denied field.
This reason will appear on the Access Request response email to the User.
Once you have entered a reason for denial (e.g. ask for more information), click the Deny button. The system will then send the user an email advising the denial and reason you have provided.
Grant If you chose Grant, Select any additional brand(s) that you want to give access to and then select the limits you require (note: if you leave access limits unchanged the user will get unlimited access - until you amend their access at a later date).

Then click the "Save/Update Limits" button to save and grant access. An email will be sent to the user notifying them that their Access Request has been granted, and if limited, the expiry date and/or download limit conditions of that access.

Users can then logon (or if still in a current e-see browser session they can refresh/reload the page) and download the data they require provided they do so within any limits you have set.

Administration Report | Summary Report | Search | Contributors | Download Image | Activity Report | Logon | Requests | Maintain Access by Brand | Maintain Contributors | Grant/Maintain Access by User | Add/Maintain Users | Add/Maintain Proxy Managers | Online Help | Request Access to a Brand | Terms & Conditions Acceptance | User Search | View Contributor Page

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