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FAQ < help
- How do I get access to a brand ?
- How
can I find out if the brand I want is available on the system ?
- Who
do I contact if I have problems and can't find a solution on-line
- What
is the difference between a Contributor, User and Brand Manager ?
- Which is the right file type
to download ?
- I am having trouble
logging on, what do I do?
- Why can't I open a CMYK
colour JPEG browser?
To get access to a brand or artwork on the e-seeŽ system you need to have been give
access by at least one brand manager (e-see does not give you access).
If you need access, contact the brand manager concerned and request access. If you already
have access to one brand but want access to another brand on the system, then logon with
your existing user name and password.
Then search for the brand you want and click on the Brand Managers name. The e-see system
will automatically generate an access request to the brand manager. The brand manager must
answer your request by either giving you access (can be limited access) or by declining
you access.
How
can I find out if a brand I want is available on the system ?
To find out if a brand is on the system, you can do one of three things.
- Call the brand owner
- Logon and search for the brand using logical keywords, the brand name or the brand
owner's name.
- Visit the Contributors page, search for the Brand Owner and then review their welcome
page
If you've checked out the help pages and are still stuck send an email to the e-seeŽ help desk outlining your problem and
somebody will contact you.
e-seeŽ classifies users who interact with the system as follows.
- Contributor is the organisation who owns or controls a brand on the
system.
- User is the individual person who is granted access to the system in
order to download data.
- Brand Manager is the individual person nominated by the Contributor to
manage access to the Contributor's brands.
When you download data from the e-seeŽ system you must select a file type to download.
You should know what file type you need depending on the purpose or application you are
intending to use. For example, if you want place a logo in a word processing document you
should choose the PICT /BMP file type in the e-seeŽ download screen. If
you're not sure which file type you need, read the File Types
Guide or consult your organisation's system administrator.
Make sure you are using the correct user name and password. Ensure that you are
entering "0" (zeroes) or "o" (o's) where applicable. Are you
using the correct password? Is it the correct user name (check your e-see user card).
If you still can't get in or you have lost your user name and password, then email the
helpdesk at help@e-see.com detailing your problem.
If you have download a CMYK variant JPEG file and your default
application for viewing JPEGS is your internet browser (e.g Explorer or
Netscape), then when you click on the file to open it, the browser will
attempt to display the image. This is fine for RGB colour images,
however with a CMYK colour image, all you'll get is a little rex "X" or
something similar. Web Browsers do not support CMYK colour images. There
is nothing wrong with the file, you just need an application that
supports CMYK image viewing. Most graphics applications support CMYK.
e.g Photoshop, Illustrator, Corel Draw, Freehand, etc. You can also
place the file into Microsoft Word, and other applications.
Administration Report | Summary Report | Search
| Contributors | Download
Image | Activity Report | Logon
| Requests | Maintain Access by Brand | Maintain Contributors | Grant/Maintain Access by User | Add/Maintain Users | Add/Maintain
Proxy Managers | Online Help | Request Access to a Brand | Terms & Conditions Acceptance | User
Search | View Contributor Page
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