click the index button to go to a master help index.
click the downloads button to visit the downloads page for free downloads and links to useful download sites.
click the FAQ button when you want to read frequently asked questions and answers.
click the glossary button when you want to view an alphabetical listing of commonly used terms and their meaning.
click the file types button when you want to view an explanation of file types available for download.
click the issues button to view a list on known issues which may help with configuration and compatability.
click the terms button to review the User License Agreement.
click the helpdesk button to send an email to our helpdesk.

lost password < index < help

Lost your password or user id?

You can retrieve your user id and password from the Request Password page here.

Then enter your User ID (if known) or your registered email address* and the system will email your user id and password automatically.

* Note: this is the email address that is recorded against your user details in the e-see system.



If this doesn't work for you. Please contact the e-see helpdesk by email or phone. You will need to supply the following information

  • Your name
  • Your organization name
  • Your phone number
  • Your email address
  • Your User Id (if available)

e-see helpdesk staff will then check your details and email you your password.

Please note that for security reasons, we can provide your user id, but cannot provide the password over the phone. The email, advising password, will be sent to the email address recorded for the user on the system.

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