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FAQ's

How do I get Access to a brand?

To get access to a brand or artwork on the e-see® system you need to have been given access by the brand manager (e-see® does not give you access) of the brand or category you want access to.

First you need to be a registered user. Either the brand owner or brand manager you are dealing with can set you up on the system or you can register yourself.

Then once you are able to logon

• search for the brand you want access to
• display the brand by clicking on the brand name
• then click the 'request access' button

Alternatively you can contact the brand manager concerned and request access directly. Either way once access has been granted you will receive an email advising you that access has been granted.

How can I find out if a brand I want is available?

To find out if a brand is on the system, you can do one of three things.

• Call the brand owner
• Logon and Search for the brand using logical keywords, the brand name or the brand owner's name.
• Logon and click the 'Contributors' button, then search for the Brand Owner Organization/Company and then click the 'Brands' button at the bottom of the Contributor Page.

Who do I contact if I have problems and can't find a solution on-line?

If you've checked out the help pages and are still stuck send an email to the e-see® helpdesk outlining your problem and somebody will contact you.

Don't forget to include you contact details and phone number

What is the difference between a Contributor, User and Brand Manager?

e-see® classifies users who interact with the system as follows.

• A Contributor is the organization who owns or controls a brand on the system.
• A User is the individual person who is granted access to the system in order to download data.
• A Brand Manager is the individual person nominated by the Contributor to manage access to the Contributor's brands.

What is a Proxy Manager?

A Proxy Manager is a proxy of a Brand Manager.

That is a Proxy manager has the same user rights and obligations as a Brand Manager except cannot appoint or remove another proxy. Normally a second person or backup person can be added as a proxy of a brand manager to share responsibility for adding and authorizing users. A brand manager can appoint any number of proxies but consideration should be given to duplication of workflow as all proxies will receive the same communiques (emails) that the brand manager receives.

Which is the right file type to download?

When you download data from the e-see® system you must select a file type to add to your cart/order and download.

You should know what file type you need depending on the purpose or application you are intending to use. For example, if you want place a logo in a word processing document you should choose the JPEG file type in the file selection screen.

If you're not sure which file type you need, download multiple files, read the File Types Guide or contact the e-see helpdesk for assistance.

I am having trouble logging on, what do I do?

Make sure you are using the correct user name and password. If you've forgotten your user id or password you can retrieve these automatically here or from the logon page.

If you are sure your user id and password is correct then you should also check that your browser is correctly configured. You need to have session cookies enabled. Instruction on how to check and correct your browser setting can be found here.

If you still can't get in, then email the helpdesk at help@e-see.com detailing your problem.

Why can't I open a CMYK colour JPEG in my browser?

If you have downloaded a CMYK variant JPEG file and your default application for viewing JPEGS is your internet browser (e.g. Explorer, Firefox, Safari), then when you click on the file to open it, the browser will attempt to display the image.

This is fine for RGB colour images, however with a CMYK colour image, you may get a little red "X" or something similar.

Some Web Browsers (such as Microsoft Internet Explorer) do not support CMYK colour images. There is nothing wrong with the file, you just need an application that supports CMYK image viewing.

Most graphics applications support CMYK. (e.g. Photoshop, Illustrator, Corel Draw, Freehand, etc.) You can also place the file into Microsoft Word, and other applications.

I'm not getting email notifications/How can I be sure of receiving email notifications?

Some times email notification from e-see might be intercepted by your junk mail filters or corporate firewall. This is a particularly tricky area and the environment is changing all the time as people try to defend against email Spam

The best way to avoid this is to set e-see.com up a a trusted domain and add help@e-see.com to your Safe Senders list (in Outlook/Exchange/Entourage) or to your address book (on Apple Macs).

• In Outlook click on a mail message from e-see and select "Add to Safe Senders List"
• In Apple Mail, select a mail message from e-see, then "Message" from the menu and then "Add sender to Address Book"

This will add help@e-see.com to the safe sender list.

You can do this for any email address, that you want to be sure to get email from.